Terms and Conditions

Scope

These Terms and Conditions govern purchases made through florvilo.com (“florvilo”), an online skincare and beauty store operated by Quanzhou Feikua International Trade Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Quanzhou Feikua International Trade Co., Ltd., subject to these Terms and the policies published on our website.

Product Information

We make reasonable efforts to display product descriptions, materials, sizes, colors, images, prices, and availability accurately.

The appearance of skincare products and packaging may vary slightly because of lighting, screen settings, photography, manufacturing processes, product texture, color, or finish.

We may correct errors, update information, or change product availability when reasonably necessary.

Orders

An order confirmation confirms that we received your order but does not necessarily constitute final acceptance.

We may refuse, limit, or cancel an order because of:

  • Payment failure or verification issues
  • Suspected fraud
  • Inventory limitations
  • Incorrect pricing or product information
  • Unauthorized resale
  • Shipping or legal restrictions

If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method.

Prices and Payment

Product prices, shipping charges, discounts, applicable taxes, and order totals will be displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Shipping and Delivery

Shipping methods, costs, processing times, delivery estimates, tracking, customs charges, and delivery responsibilities are governed by our Shipping Policy.

Delivery timeframes are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

Returns and Refunds

Returns, exchanges, cancellations, damaged-product claims, and refunds are governed by our Return & Refund Policy and any mandatory rights provided by applicable law.

Please inspect skincare products promptly after delivery and contact us if a product arrives damaged, leaking, defective, incomplete, or incorrect.

Product Use and Care

Customers are responsible for reviewing and following all product instructions, warnings, usage directions, and storage guidance.

Use each skincare product only as directed on the relevant product page, packaging, or included documentation.

Do not use products if the packaging is damaged, the seal is broken, or the product appears unsafe. Discontinue use if discomfort or irritation occurs and seek appropriate professional advice when necessary.

Promotions

Discount codes and promotions may be subject to eligibility requirements, expiration dates, product exclusions, and usage limits.

Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied to completed orders.

Prohibited Activity

You must not:

  • Use the website for fraudulent or unlawful purposes
  • Submit false or misleading information
  • Interfere with website security or operation
  • Abuse promotions or payment systems
  • Engage in unauthorized resale
  • Copy or commercially use website content without permission

We may restrict access or cancel affected orders where prohibited activity is identified.

Limitation of Liability

To the fullest extent permitted by applicable law, florvilo and Quanzhou Feikua International Trade Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Changes to These Terms

We may update these Terms by posting a revised version on our website. The version in effect when an order is placed will generally apply to that purchase unless applicable law requires otherwise.

Contact Us

For questions about these Terms and Conditions, please contact:

Brand Name: florvilo
Company Name: Quanzhou Feikua International Trade Co., Ltd.
Registered Address: No. 80, Xin'an Community, Wulijie Town, Yongchun County, Quanzhou, Fujian, China
Email: service@florvilo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.